UK-London: Telephone-answering services.


Preliminary Questions
This notice is for prior information only: No
This notice aims at reducing time-limits for receipt of tenders: Yes
This notice is a call for competition: No

Section I: Contracting Authority

I.1) Name and addresses:
Out of Hours Call Handling and Social Media Monitoring Services, Hyde Housing Association (The Hyde Group)
30 Park Street, London, SE1 9EQ, United Kingdom
Tel. +44 2032072754, Email: procurementhelpdesk@hyde-housing.co.uk
Contact: Tarvinder Bhungle
Main Address: https://hyde.delta-esourcing.com/delta/mainMenu.html, Address of the buyer profile: https://hyde.delta-esourcing.com/delta/mainMenu.html
NUTS Code: UK
Specifications and additional documents: As Above
I.2) Joint procurement:
The contract involves joint procurement: No.
The contract is awarded by a central purchasing body: Yes .

I.3) Communication
Further information can be obtained from: the above mentioned address
Tenders or requests to participate must be sent: to the abovementioned address

I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity:
Housing and community amenities

Section II: Object

II.1) Scope of the procurement
II.1.1) Title: Out of Hours Call Handling and Social Media Monitoring Services
Reference number:
II.1.2) Common Procurement Vocabulary:
79510000 - Telephone-answering services.
II.1.3) Type of contract: SERVICES
II.1.4) Short description:
This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.
II.1.5) Estimated total value:
Value excluding VAT (give figures only) : 10,000,000 - GBP
II.1.6) Information about lots:
This contract is divided into lots: No
Maximum number of lots that may be awarded to one tenderer: Not Provided
The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description
II.2.3) Place of performance:
Region Codes:
UK - UNITED KINGDOM
II.2.4) Description of the procurement:
This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.
II.2.5) Award Criteria :
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimate value
Value excluding VAT (give figures only) : 10,000,000 - GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months - 48
This contract is subject to renewal : NO
II.2.10) Information about variants
Variants will be accepted : NO
II.2.11) Information about options
NO
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds : NO
II.2.14) Additional information
This PIN is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.


II.3) Estimated Date of publication
01/02/2022
Section III: Legal, Economic, Financial And Technical Information

III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
As stated in the ITT document pack
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract
III.2.2) Contract performance conditions
As stated in the ITT document pack
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1) Description
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement Not Provided
In the case of framework agreements justification for any duration exceeding 4 years:
Not Provided
IV.1.6) Information about electronic auction
An electronic auction will be used - NO
IV.1.8) Information about Government Procurement Agreement (GPA )
The contract is covered by the Government Procurement Agreement (GPA) - NO
IV.2) Administrative information
IV.2.5) Scheduled date for start of award procedures: Not Provided

Section VI: Complementary Information
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional Information:
To view this notice, please click here:
https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=653322975
GO-20211223-PRO-19436490 TKR-20211223-PRO-19436489

VI.4) Procedures For Appeal
VI.4.1) Body responsible for appeal procedures:

Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Not Provided

VI.5) Date Of Dispatch Of This Notice: 23/12/2021