Hyde Housing Association: Out of Hours Call Handling and Social Media Monitoring Services

UK-London: Telephone-answering services.


Preliminary Questions
   This notice is for prior information only: No
   This notice aims at reducing time-limits for receipt of tenders: Yes
   This notice is a call for competition: No
         
Section I: Contracting Authority

I.1) Name and addresses:
       Out of Hours Call Handling and Social Media Monitoring Services, Hyde Housing Association (The Hyde Group)
       30 Park Street, London, SE1 9EQ, United Kingdom
       Tel. +44 2032072754, Email: procurementhelpdesk@hyde-housing.co.uk
       Contact: Tarvinder Bhungle
       Main Address: https://hyde.delta-esourcing.com/delta/mainMenu.html, Address of the buyer profile: https://hyde.delta-esourcing.com/delta/mainMenu.html
       NUTS Code: UK
      Specifications and additional documents: As Above
I.2) Joint procurement:
   The contract involves joint procurement: No.
   The contract is awarded by a central purchasing body: Yes .

I.3) Communication          
   Further information can be obtained from: the above mentioned address    
   Tenders or requests to participate must be sent: to the abovementioned address

I.4) Type of the contracting authority    
   Body governed by public law
I.5) Main activity:    
   Housing and community amenities

Section II: Object

II.1) Scope of the procurement
   II.1.1) Title: Out of Hours Call Handling and Social Media Monitoring Services          
         Reference number:          
   II.1.2) Common Procurement Vocabulary:       
      79510000 - Telephone-answering services.
   II.1.3) Type of contract: SERVICES
   II.1.4) Short description:
   This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.          
   II.1.5) Estimated total value:       
      Value excluding VAT (give figures only) : 10,000,000 - GBP
   II.1.6) Information about lots:
      This contract is divided into lots: No          
      Maximum number of lots that may be awarded to one tenderer: Not Provided       
      The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description    
   II.2.3) Place of performance:       
      Region Codes:               
         UK - UNITED KINGDOM    
   II.2.4) Description of the procurement:       
      This Prior Indicative Notice is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.
   II.2.5) Award Criteria :      
      Price is not the only award criterion and all criteria are stated only in the procurement documents    
   II.2.6) Estimate value
      Value excluding VAT (give figures only) : 10,000,000 - GBP       
   II.2.7) Duration of the contract, framework agreement or dynamic purchasing system                    
      Duration in months - 48                     
      This contract is subject to renewal : NO        
   II.2.10) Information about variants                 
      Variants will be accepted : NO           
   II.2.11) Information about options                    
      NO           
   II.2.13) Information about European Union funds
      The procurement is related to a project and/or programme financed by European Union funds : NO           
   II.2.14) Additional information          
      This PIN is to advertise Hyde Housing Association's intention to invite tenders for the provision of an out of hours telephone call handling and social media monitoring service via a framework to be created by Hyde resultant from the invitation to tender expected to be published during the remainder of 2022.    


II.3) Estimated Date of publication       
   01/02/2022            
Section III: Legal, Economic, Financial And Technical Information

III.1) Conditions for participation
   III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
      List and brief description of conditions:          
         As stated in the ITT document pack    
   III.1.2) Economic and financial standing          
      Selection criteria as stated in the procurement documents       
   III.1.3) Technical and professional ability    
      Selection criteria as stated in the procurement documents           

III.2) Conditions related to the contract    
   III.2.2) Contract performance conditions       
      As stated in the ITT document pack           
   III.2.3) Information about staff responsible for the performance of the contract
      Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract    
      
Section IV: Procedure   

IV.1) Description                
   IV.1.3) Information about a framework agreement or a dynamic purchasing system          
         The procurement involves the establishment of a framework agreement                 
            Framework agreement with several operators       
            Envisaged maximum number of participants to the framework agreement        Not Provided       
         In the case of framework agreements justification for any duration exceeding 4 years:                
            Not Provided    
   IV.1.6) Information about electronic auction
         An electronic auction will be used - NO              
   IV.1.8) Information about Government Procurement Agreement (GPA )
         The contract is covered by the Government Procurement Agreement (GPA) - NO
IV.2) Administrative information                    
   IV.2.5) Scheduled date for start of award procedures: Not Provided    

Section VI: Complementary Information       
VI.2) Information about electronic workflows                
    Electronic ordering will be used                
    Electronic invoicing will be accepted                
    Electronic payment will be used    
VI.3) Additional Information:       
   To view this notice, please click here:
https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=653322975
GO-20211223-PRO-19436490 TKR-20211223-PRO-19436489        
         
VI.4) Procedures For Appeal
   VI.4.1) Body responsible for appeal procedures:
      
             Royal Courts of Justice
       The Strand, London, WC2A 2LL, United Kingdom    
   VI.4.3) Review procedure
      Precise information on deadline(s) for review procedures:                
         Not Provided       

VI.5) Date Of Dispatch Of This Notice: 23/12/2021