Hyde Housing Association: Salesforce licences

UK-London: Customer Relation Management software package.

Preliminary Questions
   This notice is published by:
   Directive 2014/24/EU

Section I: Contracting authority/entity

I.1) Name and addresses
       Hyde Housing Association
       30 Park Street, null, London, SE1 9EQ, United Kingdom
       Tel. +44 8003282282, Email: procurementhelpdesk@hyde-housing.co.uk
       Main Address: https://www.hyde-housing.co.uk/, Address of the buyer profile: https://www.hyde-housing.co.uk/
       NUTS Code: UK

I.4) Type of the contracting authority (in the case of a notice published by a contracting authority)
      Body governed by public law

I.5) Main Activity (in the case of a notice published by a contracting authority)
      Housing and community amenities


Section II: Object

II.1) Scope of the procurement
   
   II.1.1) Title: Salesforce licences.
      Reference number: Not Provided
      
   II.1.2) Main CPV code:
      48445000 - Customer Relation Management software package.
   
   II.1.3) Type of contract: SUPPLIES
   
   II.1.4) Short Description: Customer Relation Management software licences.
   
   II.1.6) Information about lots
      This contract is divided into lots: No

   II.1.7) Total value of the procurement (excluding VAT)
      Value: 1,300,000      
      Currency: GBP


II.2) Description

   II.2.2) Additional CPV codes:
      Not provided

   II.2.3) Place of performance:
      UK UNITED KINGDOM
   
   
   II.2.4) Description of the procurement:
    Procurement of salesforce CRM licences. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. The estimated value of the contract will be approx. £260k p.a. for 5 years.    
   
   II.2.5) Award criteria
   (Directive 2014/24/EU / Directive 2014/25/EU)
               
   Price - Weighting: 10
         
      
      
   II.2.11) Information about options:
      Options:    No       
   
   II.2.13) Information about European Union funds:
      The procurement is related to a project and/or programme financed by European Union funds:    No

   II.2.14) Additional information:
    Not provided    
      
Section IV: Procedure

IV.1) Description
   
   IV.1.1) Type of procedure: Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below         
   
   IV.1.3) Information about framework agreement
         The procurement involves the establishment of a framework agreement: No    
   
   IV.1.8) Information about the Government Procurement Agreement (GPA)
         The procurement is covered by the Government Procurement Agreement: No
         
IV.2)Administrative Information

   IV.2.1) Previous publication concerning this procedure:
      Notice number in OJ S: Not provided       
   
Section V: Award Of Contract/Concession
      
Award of Contract/Concession No: 1
Contract No: Not Provided    Lot Number: Not Provided    Title: Not Provided

V.2) Award of contract/concession
      
      V.2.1) Date of contract award decision: 05/03/2021.
      
      V.2.2) Information about tenders
      The contract has been awarded to a group of economic operators: No .

      V.2.3) Name and address of the contractor/concessionaire, No. 1:
          SALESFORCE UK LTD, GB844903710
       110 Bishopsgate, London, EC2N 4AY, United Kingdom
       NUTS Code: UK
   The contractor/concessionaire will be an SME: No    
   
         
      V.2.4) Information on value of the contract/lot/concession:
         Initial estimated total value of the contract: Not Provided          
         Total value of the contract/lot/concession 1,300,000         
         Currency: GBP

      V.2.5) Information about subcontracting:
         The contract is likely to be subcontracted: No          


Section VI: Complementary Information

   VI.3) Additional Information:
      The Contracting Authority will enter into this Contract following a minimum 10 day calendar day standstill period
starting on the day after this notice is published in the Find a Tender Service (FTS). The Public Contracts Regulations 2015 (SI 2015 No 102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.
To view this notice, please click here:
https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=580086623
GO-2021318-PRO-17951348 TKR-2021318-PRO-17951347   
   VI.4) Procedures for review
   
      VI.4.1) Review Body
          High Court
       The Strand, London, United Kingdom
   
      V1.4.2) Body responsible for mediation procedures:
         Not Provided .

      VI.4.3) Review procedure
      Not Provided    
      
      VI.4.4) Service from which information about the review procedure may be obtained
         Not Provided
   
   VI.5) Date of dispatch of this notice: 18/03/2021


Annex D1 - General Procurement
Justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union
Directive 2014/24/EU


2. Other justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union

   The procurement falls outside the scope of application of the directive: Yes

3. Explanation

   Please explain in a clear and comprehensive manner why the award of the contract without prior publication in the Official Journal of the European Union is
   lawful, by stating the relevant facts and, as appropriate, the conclusions of law in accordance with the directive: (500 words maximum)
   As part of a wider digital transformation programme, Hyde made a strategic decision to transform its CRM and self-serve capabilities to enhance the digital experience for both customers and employees.

The solution that was evaluated to be the best fit to deliver the strategy and link with current and future systems, is salesforce. To further support our decision - based on the initial market engagement and proofs of concept, the selected CRM platform has been proven to best meet Hyde’s requirements for integration with other key enterprise systems and new technology stacks (repairs, maintenance, compliance and asset management, call center support and payments systems). The decision to select salesforce has been supported by the benefit/cost analysis.

Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. For this reason, we consider competition is absent for technical reasons due to the vendor protecting their IP rights and will need to procure directly from salesforce. The estimated value of the contract will be approx. £260k p.a. for 5 years.

Any software integration and consultancy costs are being competed in line with the regulations.