UK-London: Customer Relation Management software package.

Preliminary Questions
This notice is published by:
Directive 2014/24/EU

Section I: Contracting authority/entity

I.1) Name and addresses
Hyde Housing Association
30 Park Street, null, London, SE1 9EQ, United Kingdom
Tel. +44 8003282282, Email: procurementhelpdesk@hyde-housing.co.uk
Main Address: https://www.hyde-housing.co.uk/, Address of the buyer profile: https://www.hyde-housing.co.uk/
NUTS Code: UK

I.4) Type of the contracting authority (in the case of a notice published by a contracting authority)
Body governed by public law

I.5) Main Activity (in the case of a notice published by a contracting authority)
Housing and community amenities


Section II: Object

II.1) Scope of the procurement

II.1.1) Title: Salesforce licences.
Reference number: Not Provided

II.1.2) Main CPV code:
48445000 - Customer Relation Management software package.

II.1.3) Type of contract: SUPPLIES

II.1.4) Short Description: Customer Relation Management software licences.

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 1,300,000
Currency: GBP


II.2) Description

II.2.2) Additional CPV codes:
Not provided

II.2.3) Place of performance:
UK UNITED KINGDOM


II.2.4) Description of the procurement:
Procurement of salesforce CRM licences. Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. The estimated value of the contract will be approx. £260k p.a. for 5 years.

II.2.5) Award criteria
(Directive 2014/24/EU / Directive 2014/25/EU)

Price - Weighting: 10



II.2.11) Information about options:
Options: No

II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information:
Not provided

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure: Award of a contract without prior publication of a call for competition in the Official Journal of the European Union in the cases listed below

IV.1.3) Information about framework agreement
The procurement involves the establishment of a framework agreement: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No

IV.2)Administrative Information

IV.2.1) Previous publication concerning this procedure:
Notice number in OJ S: Not provided

Section V: Award Of Contract/Concession

Award of Contract/Concession No: 1
Contract No: Not Provided Lot Number: Not Provided Title: Not Provided

V.2) Award of contract/concession

V.2.1) Date of contract award decision: 05/03/2021.

V.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No .

V.2.3) Name and address of the contractor/concessionaire, No. 1:
SALESFORCE UK LTD, GB844903710
110 Bishopsgate, London, EC2N 4AY, United Kingdom
NUTS Code: UK
The contractor/concessionaire will be an SME: No


V.2.4) Information on value of the contract/lot/concession:
Initial estimated total value of the contract: Not Provided
Total value of the contract/lot/concession 1,300,000
Currency: GBP

V.2.5) Information about subcontracting:
The contract is likely to be subcontracted: No


Section VI: Complementary Information

VI.3) Additional Information:
The Contracting Authority will enter into this Contract following a minimum 10 day calendar day standstill period
starting on the day after this notice is published in the Find a Tender Service (FTS). The Public Contracts Regulations 2015 (SI 2015 No 102) (as amended) (the Regulations) provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the Regulations to bring proceedings in the High Court. Any such proceedings must be brought within the limitation period specified by the Regulations according to the remedy sought.
To view this notice, please click here:
https://hyde.delta-esourcing.com/delta/viewNotice.html?noticeId=580086623
GO-2021318-PRO-17951348 TKR-2021318-PRO-17951347
VI.4) Procedures for review

VI.4.1) Review Body
High Court
The Strand, London, United Kingdom

V1.4.2) Body responsible for mediation procedures:
Not Provided .

VI.4.3) Review procedure
Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Not Provided

VI.5) Date of dispatch of this notice: 18/03/2021


Annex D1 - General Procurement
Justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union
Directive 2014/24/EU


2. Other justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union

The procurement falls outside the scope of application of the directive: Yes

3. Explanation

Please explain in a clear and comprehensive manner why the award of the contract without prior publication in the Official Journal of the European Union is
lawful, by stating the relevant facts and, as appropriate, the conclusions of law in accordance with the directive: (500 words maximum)
As part of a wider digital transformation programme, Hyde made a strategic decision to transform its CRM and self-serve capabilities to enhance the digital experience for both customers and employees.

The solution that was evaluated to be the best fit to deliver the strategy and link with current and future systems, is salesforce. To further support our decision - based on the initial market engagement and proofs of concept, the selected CRM platform has been proven to best meet Hyde’s requirements for integration with other key enterprise systems and new technology stacks (repairs, maintenance, compliance and asset management, call center support and payments systems). The decision to select salesforce has been supported by the benefit/cost analysis.

Ordinarily, a further competition would be run for the supply of the licences that we require but unlike with other software vendors, salesforce do not use resellers for their licencing. For this reason, we consider competition is absent for technical reasons due to the vendor protecting their IP rights and will need to procure directly from salesforce. The estimated value of the contract will be approx. £260k p.a. for 5 years.

Any software integration and consultancy costs are being competed in line with the regulations.