UK-London: Telephone-answering services.

Section I: Contracting Authority

I.1) Name, Addresses and Contact Point(s):
Hyde Housing Association, UK
30 Park Street, London, SE1 9EQ, United Kingdom
Tel. +44 2032078754, Email: mark.shickell@hyde-housing.co.uk
Contact: Mark Shickell
Main Address: https://www.hyde-housing.co.uk, Address of the buyer profile: https://www.delta-esourcing.com
NUTS Code: UK

I.2) Joint procurement:
The contract involves joint procurement: No
In the case of joint procurement involving different countries, state applicable national procurement law: Not Provided
The contract is awarded by a central purchasing body: No

I.4)Type of the contracting authority:
Body governed by public law

I.5) Main activity:
Housing and community amenities

Section II: Object Of The Contract

II.1) Scope of the procurement

II.1.1) Title: Out of Hours Call Handling and Social Media Monitoring Services
Reference number: N2QCST85CM

II.1.2) Main CPV code:
79510000 - Telephone-answering services.


II.1.3) Type of contract: SERVICES

II.1.4) Short description: Provision of an out of hours telephone call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough.

II.1.6) Information about lots
This contract is divided into lots: No

II.1.7) Total value of the procurement (excluding VAT)
Value: 316,000

Currency:GBP

II.2) Description

II.2.2) Additional CPV code(s):
79510000 - Telephone-answering services.


II.2.3) Place of performance
Nuts code:
UK - UNITED KINGDOM

Main site or place of performance:
UNITED KINGDOM


II.2.4) Description of the procurement: Provision of an out of hours call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough

II.2.5) Award criteria:
Quality criterion - Name: Quality / Weighting: 60

Cost criterion - Name: Price / Weighting: 40


II.2.11) Information about options
Options: No


II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: No


II.2.14) Additional information: Not Provided


Section IV: Procedure

IV.1) Description

IV.1.1)Type of procedure: Open


IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: No


IV.1.6) Information about electronic auction
An electronic auction has been used: No

IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure
Notice number in the OJEU: 2016/S 238-433550



IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: No

Section V: Award of contract

Award Of Contract (No.1)

Contract No: Not Provided
Lot Number: Not Provided
Title: Not Provided

A contract/lot is awarded: Yes


V.2) Award of contract

V.2.1) Date of conclusion of the contract: 10/03/2017

V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0 (SME - as defined in Commission Recommendation 2003/361/EC)
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3

V.2.3) Name and address of the contractor

The contract has been awarded to a group of economic operators: No

Contractor (No.1)
Mears Limited (Mears 24/7), UK
Two Pancras Square, London, N1C 4AG, United Kingdom
NUTS Code: UK
The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: 316,000
Total value of the contract/lot: 316,000
Currency: GBP

V.2.5) Information about subcontracting
The contract is likely to be subcontracted: No

Section VI: Complementary information

VI.3) Additional information: Economic operators should note that this estimated value is based on Hyde's current anticipated requirements. This value may increase in the event that the Group acquires additional development units during the term of the contract term, whether obtained through a merger or acquisition or as part of a joint venture arrangement, and requires the services covered by the contract to be performed.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=243103308

VI.4) Procedures for review

VI.4.1) Review body
Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom

VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: Not Provided

VI.4.4) Service from which information about the review procedure may be obtained
Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom

VI.5) Date of dispatch of this notice: 13/03/2017