UK-London: Telephone-answering services.
Section I: Contracting Authority
I.1) Name and addresses
Hyde Housing Association, UK
30 Park Street, London, SE1 9EQ, United Kingdom
Tel. +44 2032078754, Email: mark.shickell@hyde-housing.co.uk
Contact: Mark Shickell
Main Address: https://www.hyde-housing.co.uk, Address of the buyer profile: https://www.delta-esourcing.com
NUTS Code: UK
I.2) Joint procurement
The contract involves joint procurement: No.
In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
The contract is awarded by a central purchasing body: No.
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: http://www.delta-esourcing.com/tenders/UK-UK-London:-Telephone-answering-services./N2QCST85CM
Additional information can be obtained from: the abovementioned address
Tenders or requests to participate must be sent electronically via http://www.delta-esourcing.com/tenders/UK-title/N2QCST85CM to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: Out of Hours Call Handling and Social Media Monitoring Services
Reference Number: N2QCST85CM
II.1.2) Main CPV Code:
79510000 - Telephone-answering services.

II.1.3) Type of contract: SERVICES
II.1.4) Short description: Provision of an out of hours telephone call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough.
II.1.5) Estimated total value:
Value excluding VAT: 250,000
Currency: GBP
II.1.6) Information about lots:
This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV codes:
79510000 - Telephone-answering services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: Provision of an out of hours call handling and social media monitoring service covering Hyde Housing's areas of operation throughout Hampshire, Surrey, West & East Sussex, Kent, Essex, London and Peterborough
II.2.5) Award criteria:
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value:
Value excluding VAT: 250,000
Currency: GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided


Section III: Legal, Economic, Financial And Technical Information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
As stated in the ITT document pack
III.1.2) Economic and financial standing
List and brief description of selection criteria:
As stated in the ITT document pack
Minimum level(s) of standards possibly required (if applicable) :
As stated in the ITT document pack
III.1.3) Technical and professional ability
List and brief description of selection criteria:
As stated in the ITT document pack
Minimum level(s) of standards possibly required (if applicable) :
As stated in the ITT document pack
III.1.5) Information about reserved contracts (if applicable)
The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
The execution of the contract is restricted to the framework of sheltered employment programmes: No

III.2) Conditions related to the contract
III.2.1) Information about a particular profession
Reference to the relevant law, regulation or administrative provision:
Not Provided
III.2.2) Contract performance conditions
As stated in the ITT document pack
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: Yes

Section IV: Procedure
IV.1) Description OPEN
IV.1.1) Type of procedure: Open

IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement - NO
In the case of framework agreements justification for any duration exceeding 4 years: Not Provided


IV.1.6) Information about electronic auction:
An electronic auction will be used: No
Additional information about electronic auction: Not provided
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure:
Notice number in the OJ S: Not provided
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 09/01/2017 Time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
IV.2.6) Minimum time frame during which the tenderer must maintain the tender:
Duration in month(s): 3

IV.2.7) Conditions for opening of tenders:
Date: 09/01/2017
Time: 13:00


Section VI: Complementary Information
VI.1) Information about recurrence
This is a recurrent procurement: No
Estimated timing for further notices to be published: Not provided
VI.2) Information about electronic workflows
Electronic ordering will be used No
Electronic invoicing will be accepted No
Electronic payment will be used No
VI.3) Additional Information: Economic operators should note that this estimated value is based on Hyde's current anticipated requirements. This value may increase in the event that the Group acquires additional development units during the term of the contract term, whether obtained through a merger or acquisition or as part of a joint venture arrangement, and requires the services covered by the contract to be performed. In addition, other Social Housing Providers in the UK (both those that are in existence now and those that may come into existence during the term of the contract) may also be entitled to utilise the services that Hyde will enter in to a contract for. “Social Housing Provider” for this purpose means any provider of social housing and includes Registered Providers (as listed on the Tenant Services Authority Website: www.tenantservicesauthority.org), Local Authorities and ALMOs. Applicants should note that, under the contract, no organisation that is entitled to call-off shall be under any obligation to do so neither does the Social Housing Provider in question have the automatic right to do so without permission from The Hyde Group. The Access Code for reading the ITT documents is N2QCST85CM
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Telephone-answering-services./N2QCST85CM

To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/N2QCST85CM
VI.4) Procedures for review
VI.4.1) Review body:
Royal Courts of Justice
London, United Kingdom
VI.4.2) Body responsible for mediation procedures:
Not provided
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Not Provided
VI.4.4) Service from which information about the lodging of appeals may be obtained:
Royal Courts of Justice
The Strand, London, WC2A 2LL, United Kingdom
VI.5) Date Of Dispatch Of This Notice: 07/12/2016

Annex A